Hackers Use Three’s Customer Upgrade Program To Steal Hundreds Of Phones

On Wednesday, the National Crime Agency arrested a 48-year-old man from Orpington, Kent, and a 39-year old man from Ashton-under-Lyne, Manchester, on suspicion of computer misuse offences as well as a 35-year old man from Moston, Manchester, on suspicion of attempting to pervert the course of justice

What did they steal?

The fraudsters are then understood to have used the information to arrange for upgraded phones, believed to include iPhone and Samsung handsets, to be sent to eight customers before intercepting them.

“To date, we have confirmed approximately 400 high-value handsets have been stolen through burglaries and eight devices have been illegally obtained through the upgrade activity.” confirmed a spokesperson for Three.

What private information did they see?

Three, which has nine million customers, said customers’ financial information was not stored on the system while an investigation into the total number affected was ongoing.

A spokesperson clarified further saying: “This upgrade system does not include any customer payment, card information or bank account information.”

The Telegraph has received reports that the database could have contained the information for around six million of Three’s nine million customers.

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